|
| Customer Care |
|
| Thank you for visiting Ronz…com. We are committed to offering our customers the highest level |
| of care possible. On this page you will find information to help you make the most of your |
| shopping experience. If you do not find the answer to your particular question below, please feel |
| free to contact us and we will be in touch with you within one working day. |
|
| Our regular office hours are 9 am to 5:30 pm Monday through Saturday. Our Showroom address |
| is is RONZ FURNITURE, 195 Gwendolen Road, Leicester, LE5 5FN. Tel: 0870 803 3672
|
|
| 7 DAY MONEY BACK GUARANTEE |
|
| We are so certain you will be pleased with your purchase that we offer a 7 Day Money-back Guarantee. |
| If you are unhappy for any reason, please contact us for a Return Authorization Number and fill |
| out the return form. |
|
| A Return Authorization Number is required for all returns.The 7 days starts when your order |
| has been completely delivered and your return must be in transit to us by the 7th day. |
| Does not apply to special orders and orders that are being held in our warehouse for a delayed |
| delivery date. |
|
| Once the merchandise is returned, we will issue a full refund minus all shipping charges to and from. |
| Please keep all the original packaging to ease return shipping. |
|
| PLEASE NOTE THAT IT IS THE CUSTOMER'S RESPONSIBILITY TO INSPECT ALL FREIGHT FOR DAMAGE AND/OR |
| CARTON DAMAGE AT THE TIME OF DELIVERY. THESE AREAS OF CONCERN MUST BE NOTED ON THE DELIVERY |
| RECEIPT |
|
| DAMAGED MERCHANDISE |
|
| All items are fully insured for retail value with the Freight Carrier against damage in transit with |
| the notation of such damage on the delivery receipt. Options are limited in cases when the |
| delivery receipt is not notated with all issues. In the rare event that you receive a damaged item |
| the following steps must be taken: |
|
| Accept delivery of your complete order. |
|
| Contact us within 48 hours of delivery so that we can remedy the issue. Any damage to the products |
| or to the boxes must be noted on the delivery receipt. Having the damaged furniture in your |
| home allows us to remedy the issue quicker and also provides you with furniture to use in |
| the meantime. RONZ Furniture will repair to first quality or replace your damaged furniture. |
| Any damage must be reported to us within 48 hrs of delivery. |
|
|
| Seven day no quibble refunds |
|
| Here at ronzfurniture.co.uk we always strive to ensure customer satisfaction and are |
| 100% certain that you will be delighted with your furniture and will have no reason to |
| ever want to be parted from it again!! |
|
| However in the unlikely event you should want to return an item to us we are pleased |
| to offer all customers 7 days from delivery in which to decide to keep your ordered |
| items or return them to us for a refund. |
|
| This is fully in line and beyond all retailers legal obligations to customers under the |
| European Directive on distance selling (Which is incorporated into UK law by the |
| Consumer Protection (Distance Selling) Regulations 2000). The regulations state that |
| our customers have the unconditional right to cancel orders within 7 working days |
| without having to give us a reason. Please note: The '7 working days' start from the |
| day you receive the goods. |
|
| Should you wish to return your items in accordance with this regulation we will |
| provide a full refund for the purchase price of the goods, however the buyer is always |
| responsible for any carriage costs involved. |
|
| We will forward your refund within 30 days of us receiving the returned items back to |
| us. In order for us to provide a refund, all goods must be packed in the original |
| packaging and in perfect condition. |
|